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Course of Conflict Management and Resolution

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Course of Conflict Management and Resolution

Conflict Management Course Information

The balance between provision, dialogue, and support is crucial for a positive outcome. However, an unexpected conflict can upset that balance, damaging the relationship, goals, and the ability to reach agreements.

This program provides effective methods and a defined approach to resolving such scenarios. Vital skills will be acquired that will improve negotiation skills and permanently strengthen relationships.

Course Details

  • Hours of video 5
  • Hours of study 40
  • Videos 71
  • Test 71
  • Level to Expert Level
  • Language English and MultiLanguage
  • Certificate of studies
  • Lifetime access
  • 7 Days of warranty
  • Secure payment with SSL
  • We accept all forms of payment
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Course Objectives: Conflict Management

Poor conflict management can impact results, perceptions, and business relationships, making disagreements seem insurmountable. Knowing how to identify and address these situations is vital to professional achievement.

This program gives you practical tactics for managing rejection, maintaining dialogue proficiency, and strengthening your skills. It will help you face daily challenges with greater confidence and effectiveness.

Strategically addressing communication, processes, and follow-through will allow you to solidify agreements, strengthen perceptions, and establish defined objectives, fostering a long-term relationship that truly sticks.

With a defined approach and proven methods, you'll learn to resolve conflicts, secure agreements, and transform complex interactions. The result is stronger business and longer-lasting business relationships!

Agenda

72 Lessons. 04:38:16
TOPIC 1: CONCEPTUALIZATION AND PROCESS OF CONFLICTS
2 Lessons.00:08:37

1.1. A New Perspective on the Conflict

04:42

1.2. The Hidden Potential of Conflict

03:55

TOPIC 2: CALM AND EFFECTIVE COMMUNICATION
4 Lessons.00:15:26

2.1. The Emotional Impact of Language

04:27

2.2. The [Emotional Buffer] Strategy (Fog Bank)

03:49

2.3. The Inner Battlefield: Self-Awareness and Conflict

03:29

2.4. The Art of Self-Management: Emotional Regulation

03:41

TOPIC 3: ASSERTIVENESS AND NON-VERBAL COMMUNICATION
4 Lessons.00:19:04

3.1. Passivity, Aggression and Assertiveness

05:19

3.2. The “I Feel” Message Technique

04:49

3.3. Assertiveness in saying “No”

04:26

3.4. Nonverbal Language in Communication

04:30

TOPIC 4: ADVANCED COMMUNICATION SKILLS
8 Lessons.00:31:50

4.1. Internal Communication

03:36

4.2. Specific vs. Nonspecific Messages

03:53

4.3. Direct and Short Messages

03:46

4.4. Effective Communication Strategies

04:10

4.5. Emphasis on Words

03:40

4.6. Empathy: Putting Yourself in Someone Else's Shoes

03:39

4.7. How to Develop Empathy

04:24

4.8. Expectations and Conflict

04:42

TOPIC 5: ESCALATION AND DYNAMICS OF CONFLICTS
4 Lessons.00:18:48

5.1. How the Conflict Escalates

04:36

5.2. The Behavior Cycle

04:54

5.3. The Chimpanzee Paradox

04:33

5.4. The Role of the Computer and Impulses

04:45

TOPIC 6: THE MIND AND CONFLICT
4 Lessons.00:14:04

6.1. The Impact of Beliefs and Values

03:45

6.2. Cognitive Dissonance and Conflict

03:23

6.3. Cognitive Biases and Their Influence

03:35

6.4. Perception and the Ladder of Inference Model

03:21

TOPIC 7: RESOLUTION AND NEGOTIATION STRATEGIES
8 Lessons.00:27:41

7.1. A Roadmap for Resolving Conflicts: The Five-Phase Model

04:32

7.2. Strategies for an Impasse: What if there is no Agreement?

02:53

7.3. Negotiation as Constructive Dialogue

03:23

7.4. The Construction Technique: [Yes, and...]

03:28

7.5. The Power of the Deliberate Pause (The Awkward Silence)

03:18

7.6. The Assertive Inquiry Technique (The Assertive Question)

03:21

7.7. The Three-Perspective Framework

03:31

7.8. The Intervention of an External Facilitator

03:15

TOPIC 8: MANAGING DIFFICULT PEOPLE
4 Lessons.00:17:15

8.1. Handling Aggressive People

04:24

8.2. Managing Passive-Aggressive Behaviors

04:21

8.3. Handling and Control Management

04:24

8.4. Defensive People Management

04:06

TOPIC 9: FEEDBACK AND CONSTRUCTIVE COMMUNICATION
6 Lessons.00:25:32

9.1. The Role of Trust in Communication

04:33

9.2. Give Constructive Feedback

04:16

9.3. Receiving Feedback and Managing the Defensive

04:15

9.4. The Impact of Criticism and Blame

03:49

9.5. The 12 Obstacles to Communication

04:52

9.6. The Problem of Honesty and Consistency

03:47

TOPIC 10: TYPOLOGY OF COMMUNICATION AND SOCIAL SKILLS
4 Lessons.00:17:54

10.1. Communication: Three Levels and their Channels

04:48

10.2. Assertiveness and its Basic Rights

04:21

10.3. The 5 Levels of Conversation

04:38

10.4. Content and Relationship in Communication

04:07

TOPIC 11: PATTERNS OF BEHAVIOR AND POSITIONS IN RELATIONSHIPS
5 Lessons.00:23:43

11.1. The Five Styles of Conflict Management

05:23

11.2. The Four Positions of Thomas Harris

05:02

11.3. The Position of Persecutor and Victim

04:30

11.4. The Savior Position and Codependency

04:22

11.5. The Constructive Position [I win, you win]

04:26

TOPIC 12: TOXIC COMMUNICATION PATTERNS
10 Lessons.00:32:51

12.1. Toxic Comments and Their Impact

03:14

12.2. [All Forever] and [It's You]

03:18

12.3. Exaggeration, Guilt and Conflict

03:05

12.4. Mind Reading and Irreconcilable Differences

03:07

12.5. Threats and Accusations

03:24

12.6. Gaslighting and the Silent Treatment

03:27

12.7. Verbal Violence and its Manifestations

03:17

12.8. Barriers to being Assertive

03:31

12.9. Passive-Aggressive Behavior and Assertiveness

03:12

12.10. Aggression and Assertiveness

03:16

TOPIC 13: ORGANIZATIONAL STRATEGIES AND TECHNOLOGY
8 Lessons.00:25:31

13.1. Harassment and Bullying at Work

03:43

13.2. The Concept of Flexibility

03:33

13.3. How to Be More Flexible

03:11

13.4. The Difficulties of Adapting to Change

03:15

13.5. The Agreement and Flexibility Box

02:52

13.6. The Power of Words and Inflection

03:02

13.7. Language and the Fight or Flight Response

02:40

13.8. The Stages of Conflict Management

03:15

TOPIC 14: DOWNLOAD PDF DOCUMENTATION
1 Lessons.00:00:00

14.1. Download PDF Documentation

Conflict Management Course Details

Conflict Management Initiation Course Information

Ready to take the reins? Click [SIGN UP] and start mastering negotiation and building your professional success today.

To help you see the effectiveness of our approach, we've designed a free starter module. You'll explore two key ideas through real-life situations, negotiation exercises, and skill-building materials, all designed for your success.

This initial phase will help you understand how to handle objections. You'll become familiar with the techniques you'll use throughout the full program to improve your results and confidently close deals.

Conflict management course

Introducing From Disagreement to Solution, a practical and accessible program designed to help you handle rejections and difficult negotiations in your routine.

This program provides key methods to control dialogue, resolve conflicts, and strengthen business ties. You will improve your results, achieving a higher level of efficiency and professionalism.

We focus on developing your practical skills to handle rejections, propose solutions, and apply effective negotiation strategies. This is fundamental learning that will enhance your ability to face business challenges.

Use the promo code [learnprollc] in the [Promotional Code] field and get a 50% discount on your registration.

Discounted Training: From Disagreement to Solution

We present the From Disagreement to Solution training, created to master negotiation and enhance results, with practical methods to close deals and consolidate relationships.

This program will provide effective tools to de-escalate conflicts, manage complex objections, and build stronger and more profitable business relationships.

We focus on the immediate application of strategies so you can confidently handle challenges. You will strengthen your negotiation skills, your effectiveness, and your control of the dialogue.

Use the code [learnprollc] in the [Promotional Code] box and get a special 50% discount.

Official Certification: From Conflict to Solution

The From Conflict to Solution Course provides practical and accessible learning, designed to help you identify, manage, and resolve conflicts, thereby improving results and daily effectiveness.

Although it is not an official degree, upon completion of the program you will obtain a certificate that validates the skills acquired and demonstrates your commitment to negotiation and professional excellence.

With a practical, action-oriented approach, this program is ideal for anyone looking to integrate effective management strategies into their work environment.

In addition, we have set an affordable price to facilitate access to this essential training, always maintaining the high quality and depth of our content.

Career Opportunities in Conflict Management

Understanding how conflicts arise is crucial to professional success. Developing the ability to recognize signs of dissatisfaction, identifying their origins, and learning negotiation methods is essential to strengthening your command of the situation.

This program will give you a practical method for resolving complaints, applying objection management strategies, and using techniques that promote agreement. You'll also gain resources to improve business relationships.

The skills you learn will enhance your development, helping you manage difficult negotiations and boosting your effectiveness.

Student assessment

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4.5

6769 Votes

66%
21%
8%
1%
1%

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REAL Opinions of Students of the Course conflict management

quote

Transformative and directI now feel more confident handling complicated situations.

Now I feel more confident handling complicated situations.

Laura V.

".GetGeneral("glosario", "Curso de")." conflict management

quote

Practical tools

The exercises and real-life cases helped me understand how to apply the strategies in my daily work.

Carlos G.

".GetGeneral("glosario", "Curso de")." conflict management

quote

Clear and effective approach

The strategies I learned have helped me stay calm and find effective solutions.

Sofia M.

".GetGeneral("glosario", "Curso de")." conflict management

Questions frequent about conflict management

What is conflict management?

  • Conflict management is the set of strategies and processes used to resolve disagreements effectively and peacefully. It involves identifying the causes of the conflict, understanding the positions of all parties involved, and facilitating constructive dialogue to reach a mutually beneficial agreement.

Why is it important to know how to manage conflicts?

  • Knowing how to manage conflict is crucial because it reduces stress, improves relationships, and increases productivity.

    Good conflict management prevents problems from escalating, promotes open communication, and strengthens a team or organization's ability to work harmoniously toward common goals.

What are the most common types of conflict?

  • The most common conflicts include communication conflicts, which arise from misunderstandings, interest conflicts, which occur when parties have opposing goals, values conflicts, which arise from differences in beliefs, and structural conflicts, caused by the organization or hierarchy.

    Recognizing each type is the first step to addressing it appropriately.

How can I resolve a conflict effectively?

  • To resolve a conflict effectively, first, remain calm and actively listen to the other party.

    Then, identify common ground and shared goals. Focus on the solution, not the problem. Finally, negotiate a mutually beneficial agreement and establish clear commitments for the future.

What skills are necessary for conflict resolution?

  • Key skills for conflict resolution are assertive communication, empathy, patience, and negotiation skills.

    Emotional intelligence is also essential, allowing you to manage your own emotions and understand those of others, facilitating an environment of respect and collaboration to reach lasting agreements.

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