Certified Course in Labor Conflict Management

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Course of Resolution of Labor Conflicts

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Course of Resolution of Labor Conflicts

Course Information: Labor Conflict Management

The balance between planning, communication, and collaboration is crucial to the success of a project. However, an unexpected conflict can upset that balance, harming the team, objectives, and the ability to reach agreements.

This program provides effective methods and a clear approach to resolving these scenarios. You will acquire key skills that will improve your negotiation skills and strengthen long-term professional relationships.

Course Details

  • Hours of video 4
  • Hours of study 32
  • Videos 48
  • Test 48
  • Level to Expert Level
  • Language English and MultiLanguage
  • Certificate of studies
  • Lifetime access
  • 7 Days of warranty
  • Secure payment with SSL
  • We accept all forms of payment
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Course Objectives: Labor Conflict Management

Poor conflict management impacts team productivity, internal collaboration, and client relationships, making disagreements seem insurmountable. Identifying and addressing these situations is key to effective leadership.

This program gives you practical tactics to manage objections, maintain control in difficult conversations, and strengthen your negotiation skills. It will help you face daily challenges with greater confidence and effectiveness.

Strategically approaching communication, processes, and follow-through will allow you to solidify agreements, strengthen team trust, and set clear objectives, fostering lasting professional relationships.

With a clear focus and proven methods, you will learn to resolve conflicts, seal deals, and transform complex interactions. The result is a more cohesive team and stronger business relationships!

Agenda

49 Lessons. 03:32:45
TOPIC 1: UNDERSTANDING CONFLICT IN THE WORKPLACE
4 Lessons.00:18:54

1.1 Definition and scope of conflict in the work environment

05:04

1.2 Conflict: a dual perspective

04:58

1.3 Outcome scenarios in conflict resolution

04:24

1.4 Leadership in conflict management

04:28

TOPIC 2: ORIGINS AND MANIFESTATIONS OF CONFLICT
7 Lessons.00:31:41

2.1 Rational Sources of Conflict

04:33

2.2 Irrational sources of conflict

04:44

2.3 Conflict behaviors: passive, aggressive, and assertive

04:23

2.4 Assertiveness as an antidote to conflict

05:00

2.5 Assertive communication skills

04:48

2.6 Assertiveness for conflict prevention

04:27

2.7 The power of assertive choice

03:46

TOPIC 3: THE ROLE OF COMMUNICATION IN CONFLICT
3 Lessons.00:14:12

3.1 Misunderstandings as fuel for conflict

04:51

3.2 The communication process and its failures

04:31

3.3 Perceptual filters: elimination, generalization and distortion

04:50

TOPIC 4: LISTENING SKILLS AND EMOTION CONTROL
2 Lessons.00:09:11

4.1 The Levels of Listening

04:23

4.2 Active and effective listening techniques

04:48

TOPIC 5: PERSONALITIES AND CONFLICT STYLES
3 Lessons.00:15:38

5.1 The Role of Personality in Conflict

04:22

5.2 Merrill and Reid's Social Styles Model

06:04

5.3 The four quadrants: conductive, expressive, affable and analytical

05:12

TOPIC 6: PERSONAL ADAPTATION STRATEGIES
2 Lessons.00:09:05

6.1 Versatility as a key to harmony

04:56

6.2 Strategic adaptation to each social style

04:09

TOPIC 7: THE ONION MODEL OF RESISTANCE
2 Lessons.00:08:53

7.1 Introduction to the concept of resistance

03:55

7.2 The six layers of resistance

04:58

TOPIC 8: CONFLICT DIAGNOSIS
3 Lessons.00:13:39

8.1 Types of conflict: [hot] and [cold]

04:29

8.2 Conflict escalation

05:06

8.3 Detecting signs of tension and body language

04:04

TOPIC 9: CONFLICT RESOLUTION STRATEGIES
2 Lessons.00:10:16

9.1 Seven strategies for conflict resolution

05:25

9.2 The Thomas-Kilmann Model

04:51

TOPIC 10: TOOLS FOR CONFLICT RESOLUTION
3 Lessons.00:14:22

10.1 Mediation and Arbitration

04:50

10.2 The 7-step model for de-escalation

04:47

10.3 The Power of Reciprocity in Conflict Resolution

04:45

TRACK 11: DEALING WITH AGGRESSION AND RELATIONAL COLLAPSE CREATE CUSTOM GEM AGENDA
2 Lessons.00:09:25

11.1 Absorbing Aggression and Pain

04:53

11.2 The 10-step procedure for repairing broken relationships

04:32

TOPIC 12: COMMON PITFALLS IN CONFLICT MANAGEMENT
3 Lessons.00:11:40

12.1 The Pitfalls of Misaligned Expectations

04:06

12.2 The Escalation Trap

04:05

12.3 Honesty and mindfulness to avoid pitfalls.

03:29

TOPIC 13: CONFLICT AS AN OPPORTUNITY FOR GROWTH
3 Lessons.00:09:43

13.1 The value of conflict for creativity and innovation

03:26

13.2 Learning and personal development

03:05

13.3 Conflict as an engine of organizational change

03:12

TOPIC 14: CONFLICT PREVENTION IN THE COMPANY
3 Lessons.00:10:48

14.1 Prevention strategies: creating a healthy environment

03:49

14.2 Encourage psychological safety and consistency

03:38

14.3 Effective communication and mutual respect as pillars

03:21

TOPIC 15: COMMUNICATION TOOLS FOR PREVENTION
2 Lessons.00:07:29

15.1 Using [I-statements] and the X-Y-Z Model

03:33

15.2 Avoid trigger words and common mistakes

03:56

TOPIC 16: THE IMPORTANCE OF SELF-MANAGEMENT CREATE CUSTOMIZED GEM AGENDA
3 Lessons.00:09:14

16.1 Self-Control: The Secret to Avoiding and Resolving Conflict

03:03

16.2 Managing one's emotions to stay calm

03:13

16.3 Resilience as a conflict management skill

02:58

TOPIC 17: PRACTICAL APPLICATION: ADVANCED TECHNIQUES
1 Lessons.00:08:35

17.1 The [U-P response] technique for logical objections

08:35

TOPIC 18: DOWNLOAD PDF DOCUMENTATION
1 Lessons.00:00:00

18.1 Download PDF documentation

Course Details: Labor Conflict Management

Course Information: Introduction to Labor Conflict Management

Ready to take control? Click [SIGN UP] and start mastering workplace conflicts and building your professional success today.

To help you see the effectiveness of our approach, we've designed a free starter module. You'll explore key ideas through workplace case studies, team negotiation exercises, and materials that will strengthen your skills.

This initial phase will help you understand how to manage objections at work. You'll become familiar with the techniques you'll use throughout the full program to improve your team's results and seal deals with confidence.

Labor Conflict Management Course

Introducing From Conflict to Professional Agreement, a practical and accessible program designed to help you manage objections and lead complex negotiations in your daily work.

This program provides key methods for leading dialogue, resolving conflicts, and strengthening relationships within your team. You will improve project results, achieving a higher level of effectiveness and leadership.

We focus on developing your practical skills to manage objections, propose win-win solutions, and apply effective negotiation strategies. This is key learning that will enhance your leadership in the face of business challenges.

Use the promo code [learnprollc] in the [Promotional Code] field and get a 50% discount on your registration.

Discounted Training: From Disagreement to Professional Agreement

We present the From Conflict to Labor Agreement training program, designed to master team negotiation and enhance project results, with practical methods to seal agreements and consolidate professional relationships.

This program will give you effective tools to reduce tension, manage complex objections, and build stronger and more profitable professional alliances.

We focus on the immediate application of strategies so you can handle team challenges with leadership. You will strengthen your negotiation skills, your effectiveness, and your control in difficult conversations.

Use the code [learnprollc] in the [Promotional Code] box and get a special 50% discount.

Official Certification: From Conflict to Professional Agreement

The From Conflict to Professional Agreement Course provides practical and accessible learning, designed to help you identify, manage, and resolve workplace disagreements, thereby improving team results and your daily effectiveness.

Although it is not an official qualification, upon completion of the program you will obtain a certificate that validates the acquired skills and demonstrates your commitment to effective negotiation and professional excellence.

With a practical, action-oriented approach, this program is ideal for any professional looking to integrate effective conflict resolution strategies into their team or department.

In addition, we have set an affordable price to facilitate access to this essential training, always maintaining the high quality and depth of our content.

Career Opportunities: Labor Conflict Management

Understanding the origins of workplace conflict is crucial for effective leadership. Developing the ability to recognize early signs of tension, identify their causes, and learn mediation methods is essential for maintaining control.

This program will give you a practical method for resolving internal disagreements, applying objection management strategies, and using techniques that promote win-win agreements. You'll also gain resources to improve team collaboration.

The skills you learn will enhance your professional development, helping you manage complex negotiations and boost your effectiveness as a leader.

Student assessment

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REAL Opinions of Students of the Course conflicts work

quote

Tools that really work

The week after finishing it, I applied the 'win-win agreements' technique to resolve a dispute in my team.

Javier Giménez.

Course of conflicts work

quote

Clear, direct and very useful

I've learned to communicate more assertively and not avoid disagreements. The climate in my projects has greatly improved.

Laura Serrano

Course of conflicts work

quote

A boost for my leadership

It gave me the confidence I needed to face difficult conversations.

David Morales

Course of conflicts work

Questions frequent about conflicts work

What are the most common causes of a labor dispute?

  • Poor communication, poorly defined roles, personality differences, and competition for resources are the main causes. Learning to identify the root cause of the problem is the first step toward constructive and effective resolution.

How should I act in the event of a conflict with a coworker?

  • Stay calm, find a private time and place to talk, and actively listen to their perspective without interrupting. Use assertive communication to express your needs, always focusing on the problem, not the person.

What benefits does good conflict management have for a company?

  • Good conflict management significantly improves the work environment, increases productivity, and reduces stress and employee turnover. It fosters an environment of trust and collaboration where teams can thrive and grow.

What is assertive communication and why is it important?

  • It is the ability to express your ideas, feelings, and needs clearly, directly, and respectfully, without being aggressive or submissive. It is a key tool for negotiation and for preventing disagreements from escalating.

What role does a leader play in conflict resolution?

  • A leader must act as a mediator, facilitate dialogue, and guide the team toward a constructive solution. Their ability to manage disagreements is essential to maintaining team cohesion and ensuring the achievement of goals.

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