Master of Conflict Management: Mediation and Negotiation

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Master of Conflict Management: Mediation and Negotiation

Do you feel that your daily life, personal or professional, gets consumed by unproductive arguments? Poorly managed conflict is undoubtedly the greatest source of wasted time, money, and valuable talent in today’s organizations. Avoiding complex problems is not a viable option, but managing them professionally is the key modern leadership skill.

This master's is the definitive training in 'Conflictology'. It prepares you to become an expert in alternative dispute resolution, giving you the tactical tools necessary to transform toxic confrontations into productive collaborations, whether in the complex workplace, the business environment, or your personal life.

The foundation of a good mediator is emotional intelligence. You will develop deep empathy to understand real needs and hidden interests behind each party. You will master techniques of effective negotiation 'Harvard method' and formal conciliation processes. You will learn to guide dialogue in moments of high tension and to lead those involved toward a sustainable agreement.

This program will provide strategic skills to improve workplace climate and to build a lasting culture of peace. Upon completion, you will have the technical competencies to act as a professional mediator, a profile that is essential today in Human Resources and senior management, dramatically improving the quality of interpersonal relationships and the overall productivity around you.

Master Details

📚 Number of Master Courses 7
💻 Video hours 37
🕒 Study hours 296
🎬 Videos 436
📝 Test 436
📈 Level Basic to Expert Level
Language English and MultiLanguage
🎓 Certificate of studies
🔓 Lifetime access
🏵️ 7 Days of guarantee
💳 Secure payment with SSL
💵 We accept all forms of payment

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What will you learn in this master's program?

⚖️ Master the processes of alternative dispute resolution (ADR): Mediation, Conciliation, and Arbitration.
🤝 Effective negotiation techniques (Harvard Method) to manage interests and reach 'win-win' agreements.
🧠 Apply emotional intelligence and empathy to manage frustration and understand the perspectives of all parties.
🗣️ Advanced communication skills: active listening, nonviolent communication, and assertiveness to facilitate dialogue.
📋 Analyze 'conflict theory' and design prevention strategies to improve the workplace climate and organizational culture.
🏆 Develop the leadership and social skills needed to manage teams in crisis and transform conflicts into collaboration.

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The Master consists of:

👨🏻‍🏫 98 Lessons

▽ How to Improve Communication in a Relationship

11 Lessons05:42:09

▶ TOPIC 1: INTRODUCTION TO COUPLE COMMUNICATION