The 7-step model for de-escalation

To effectively address a conflict and de-escalate tension, a structured seven-step action plan can be followed.

This methodology, far from being rigid, offers a guide for transforming a confrontation into a productive collaboration.

A methodical approach can lead to a more efficient and lasting resolution, strengthening relationships in the process.

The 7 Steps to De-escalation

State the intention to resolve: The first step is a conscious choice: commit to addressing the situation in a positive way.

This involves making respectful contact with the other person to show that you value the relationship and are willing to resolve the problem rather than avoid it.

By taking the initiative, you are showing the respect they deserve, which sets the stage for a constructive discussion.

Identify facts and perceptions: This step focuses on building a trusting relationship, a process that begins by recognizing the other person's value and listening empathetically.

It is critical that both parties take turns sharing their perceptions of what happened, what went wrong and what the positive outcomes would be.

The more time they spend on this step, the more trust will be built and the greater the chances of resolving the conflict.

Explore each party's needs: Once a trusting relationship has been established, it is time to collaborate.

This step involves working together to agree on the criteria for a good resolution.

In essence, it is about defining what success would look like for both parties.

Suggestions should be made and listened to carefully to arrive at a definition of success that is reasonable and represents a win-win for everyone.

Look for "win-win" solutions: At this stage, be generous and flexible.

It is possible that one party will gain more than the other, but the important thing is that neither feels like a loser.

If both parties get something of value, the conflict can be successfully resolved.

Agree on a plan of action: Options for a resolution are explored, thinking about what can be done, what can be mutually offered, and how a successful solution can be built from what is available.

Implement the plan: You take the solutions discussed and agree on a plan to implement them.

When the resolution is accepted, both parties must commit to working together to implement it.

Review the results: Once the plan has been implem