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Test The -step model for de-escalation

QUESTION 1: What is the first step in the seven-step action plan for de-escalating a conflict?

QUESTION 2: What is the main objective of the second step, "Identify facts and perceptions"?

QUESTION 3: In the third step, "Explore the needs of each party," what are you seeking to jointly agree on?

QUESTION 4: What is the most important aspect in the step of seeking "win-win" solutions?

QUESTION 5: In the sixth step, "Implement the plan," what should both parties do once the resolution is accepted?

QUESTION 6: What does the last step of the plan, "Review the results," consist of?

QUESTION 7: What is demonstrated by taking the initiative and declaring the intention to solve the problem (first step)?

QUESTION 8: In which step of the plan is a plan agreed upon to implement the discussed solutions?

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