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Test Toxic Comments and Their Impact
Agenda
QUESTION 1: What is the main objective of "caustic openers"?
Solve a problem constructively
Avoid conflict and maintain peace
Encourage open and honest dialogue
Getting a reaction, no matter how negative it is
2nd QUESTION: What is the best antidote to caustic openers?
Respond with an even more hurtful comment
Justify your own behavior to clarify the situation
Leave the conversation immediately
Avoid provocation and stick to the facts
QUESTION 3: Which of the following is an example of a caustic opener?
Could you give me a concrete example?
I understand your point of view
What do you think if we find a solution together?
Are you trying to annoy me?
QUESTION 4: What is the consequence of responding to a caustic comment with sarcasm?
The other person reflects and apologizes
Productive and objective dialogue is encouraged
The situation worsens and turns into a battle of aggression
The problem is resolved quickly and efficiently
QUESTION 5: If someone attacks you with a provocative phrase, what is the best strategy?
Respond with the same aggression so as not to appear weak
Stay calm, don't react emotionally, and redirect your focus
Ignore the person and don't talk to them again
Give him the reason so that the conflict ends
QUESTION 6: What are "caustic openers"?
Abrasive comments or phrases used to provoke and escalate a conflict
Tools to start a conversation in a positive way
Phrases that help solve a problem at its root
Open questions that foster empathy
QUESTION 7: When the conversation turns into a battle of aggression, what happens to the real problem?
It is resolved automatically
It becomes clearer and easier to address
It becomes the center of discussion
It is forgotten
QUESTION 8: What do you demonstrate by staying calm and redirecting focus to the real problem?
Insecurity and fear of conflict
That you don't care about other people's opinions
Maturity and professionalism
That the other person is right
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