Test Avoid trigger words and common mistakes

QUESTION 1: Why are the words "always" and "never" so damaging in an argument?

Because they are too specific and detailed
Because they generalize behavior, attack the person's character and provoke an immediate defensive reaction
Because they help the other person feel understood
Because they encourage productive and open dialogue

It makes the other person feel more valued and listened to
Reinforces the positive statement that precedes it
It completely invalidates what has been said before, making the focus only on the negative part
Helps make the conversation more constructive

Show that you are in control of the conversation
It makes the other person feel more comfortable and heard
It is a sign of active listening and commitment
You can leave the problem unresolved by not allowing time to process the information