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Test Avoid trigger words and common mistakes
Agenda
QUESTION 1: Why are the words "always" and "never" so damaging in an argument?
Because they are too specific and detailed
Because they generalize behavior, attack the person's character and provoke an immediate defensive reaction
Because they help the other person feel understood
Because they encourage productive and open dialogue
2nd QUESTION: What negative effect does using the word "but" have after a positive statement?
It makes the other person feel more valued and listened to
Reinforces the positive statement that precedes it
It completely invalidates what has been said before, making the focus only on the negative part
Helps make the conversation more constructive
QUESTION 3: What is one of the recommended alternatives to avoid the negative effect of the word "but"?
Using "and" or splitting feedback into two separate parts
Speak in a higher tone of voice
Repeat the positive part of the sentence several times
Use the word "however" instead
QUESTION 4: In a difficult conversation, why is it a mistake to interrupt or talk too much?
Show that you are in control of the conversation
It makes the other person feel more comfortable and heard
It is a sign of active listening and commitment
You can leave the problem unresolved by not allowing time to process the information
QUESTION 5: According to the text, who usually has more control in a conversation?
The person who talks the most
The person who holds a position of highest authority
The person who interrupts most frequently
The person who feels most comfortable with silence
QUESTION 6: What is mentioned as one of the most serious communication errors?
Assuming the intentions of others without listening to them first
Use the word "and" instead of "but"
Give the other person a chance to process and respond
Maintain appropriate eye contact
QUESTION 7: To avoid bias and misinterpretation, what is vital to focus on?
In the person and in his past mistakes
In winning the argument at all costs
In ending the conversation as quickly as possible
In the problem, not in the person
QUESTION 8: What reaction do generalizing words like "always" and "never" usually provoke?
A fast and collaborative solution
A feeling of understanding in the other person
An immediate defensive reaction
A productive and open conversation
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