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Test Conflict escalation
Agenda
QUESTION 1: What is the correct order of the stages of conflict escalation, starting from harmony?
Concord, Resistance, Irritation, Anger and Abuse
Concord, Irritation, Anger, Resistance and Abuse
Harmony, Irritation, Resistance, Frustration and anger, and Abuse and violence
Irritation, Resistance, Anger, Harmony and Abuse
2nd QUESTION: What characterizes the "Irritation" stage?
A rational and educated opposition to an idea
A subtle change in behavior, such as a more distant attitude or a different tone of voice
A confrontation with shouts and insults
Open and respectful communication
QUESTION 3: According to the text, at what stage does the conflict become real and emotions intensify?
In the Resistance stage
In the Irritation stage
In the stage of Frustration and anger
In the Concordia stage
QUESTION 4: What is the highest and most dangerous point in the escalation of the conflict?
The Resistance stage
The Irritation Stage
The stage of frustration and anger
The stage of abuse and violence
QUESTION 5: In the "Resistance" stage, is a conflict already considered to exist?
No, it is not yet a conflict, as it is based on rationality
Yes, it is a low-intensity conflict
Yes, it is the beginning of the abuse phase
Yes, because there is already frustration
QUESTION 6: Which of the following is a sign of tension that shows insecurity and lack of confidence through body language?
Touching the neck or playing with clothes
Leaning forward aggressively
Maintain direct eye contact
Gesturing in a very animated manner
QUESTION 7: Why is it essential to detect signs of stress early?
To determine who is at fault
To win the argument
To know when to ignore the problem
To de-escalate the conflict before it's too late
QUESTION 8: What types of postures are a clear sign of discomfort and that a conflict could be about to break out?
Open and relaxed postures
Leadership positions
Defensive postures, such as rubbing hands or thighs
Postures that demonstrate interest, such as leaning forward
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