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Test Encourage psychological safety and consistency
Agenda
QUESTION 1: What are the two key elements for creating a low-conflict work environment?
Hierarchy and discipline
Psychological safety and consistency
Competition and innovation
Policies and procedures
2nd QUESTION: What is "psychological safety" in the workplace?
A place where communication is only allowed through formal channels
A work environment where there are never disagreements or problems
An environment where team members feel safe to express their ideas, ask questions, and make mistakes without fear of punishment
Policy prohibiting discussions of work-related issues
QUESTION 3: What is likely to happen if employees do NOT feel psychologically safe?
That problems will be solved faster
That productivity will increase
That communication will be more open
That they will hold on to their worries, which can lead to latent conflicts and build-up of resentments
QUESTION 4: What should a leader do to foster psychological safety in their team?
Avoid any kind of disagreement
Be consistent in your management approach, applying policies and values uniformly to all
Promote competition to improve performance
Make decisions based on your emotions at the moment
QUESTION 5: Why is consistency in rule application vital to maintaining team morale?
Because it guarantees that no one will make mistakes
Because when employees feel there is favoritism or that rules are applied unequally, respect is eroded
Because it eliminates the need for a leader
Because it ensures that all employees think the same way
QUESTION 6: With clear guidelines and protocols in place, what are leaders basing their decisions on when handling conflicts?
In favoritism towards certain employees
In your personal mood
In principles and not in emotions
In the opinion of the majority of the team
QUESTION 7: According to the text, what does consistency protect a leader from?
Having to make difficult decisions
On the responsibility of resolving conflicts
From the need to communicate with your team
From being perceived as unfair or arbitrary
QUESTION 8: What effect does clear and predictable consequences have on employees?
Increases your level of stress and ambiguity
It gives them more control over their own behavior, reducing the likelihood of them getting involved in conflicts
It makes them afraid of making any kind of mistake
It reduces your autonomy and ability to make decisions
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