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Test Managing one's emotions to stay calm
Agenda
QUESTION 1: What is the first and most fundamental step to effectively managing your emotions?
Suppress emotions to avoid appearing weak
Emotional awareness, that is, the ability to identify and understand how you feel
Avoid any type of confrontation
Always seek help from a third party
QUESTION 2: If before a confrontation you realize that you are in a negative emotional state, what should you do?
Take some time to calm down before addressing the situation, using techniques such as deep breathing or a walk
Enter into confrontation immediately to demonstrate confidence
Ignoring your own emotions and focusing on those of others
Ask the other person to wait for you to calm down
QUESTION 3: During a confrontation, what technique can you use to maintain your composure if you feel your emotions overflowing?
End the conversation immediately
Respond with more emotional intensity
Use deep breathing
Imitate the other person's body language to create empathy
QUESTION 4: What is crucial to avoid in order to not lose control of the situation?
The other person calms down too quickly
Let the conversation end without a solution
Let the other person's emotions affect you and take over you
Let the other person think you have no empathy
QUESTION 5: According to the text, is empathy an automatic reaction or a choice?
An automatic reaction that cannot be controlled
A choice
A weakness in conflict management
Something to be avoided at all costs
QUESTION 6: What practical action can be taken to emotionally "detach" from the other person's feelings?
Breaking eye contact or avoiding mimicking their body language
Agreeing with everything the other person says
Interrupting the conversation to change the subject
Asking for a break to calm down
QUESTION 7: What does staying calm and focused during a difficult conversation help you achieve?
Winning the argument convincingly
Making the other person feel guilty
Show that you have no emotions and are superior
Avoid being reactive and be able to guide the conversation toward a productive resolution
QUESTION 8: How is "emotional awareness" defined in the text?
The ability to hide your true feelings
The ability to feel exactly the same as the other person feels
The ability to identify and understand how you feel at any given moment
The ability to always avoid negative emotions
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