Test Seven strategies for conflict resolution

QUESTION 1: What is the main difference between mediation and arbitration strategies?

In mediation the third party imposes a solution, while in arbitration it facilitates dialogue
In mediation, the third party facilitates dialogue so that the parties reach their own solution, while in arbitration, the third party imposes a decision
Mediation is a high-risk strategy, while arbitration is not
There is no difference, both terms are synonyms

That is a low-risk strategy and may not be effective
That can damage the relationship between the parties
Which can escalate the conflict even further if you are not sure what you are doing
Which requires the presence of a neutral mediator

One party has the authority to impose a solution through company rules or policies
A neutral third party listens to the parties and imposes a solution
The situation is addressed head-on and without beating around the bush
The conflict is brought to a team meeting for the group to decide