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Test Seven strategies for conflict resolution
Agenda
QUESTION 1: What is the main difference between mediation and arbitration strategies?
In mediation the third party imposes a solution, while in arbitration it facilitates dialogue
In mediation, the third party facilitates dialogue so that the parties reach their own solution, while in arbitration, the third party imposes a decision
Mediation is a high-risk strategy, while arbitration is not
There is no difference, both terms are synonyms
QUESTION 2: What strategy is often considered the "gold standard" for communication, especially in the early stages of a conflict?
The discipline
Arbitration
The confrontation
Personal conversations (1 on 1)
QUESTION 3: What is the biggest risk of using the "confrontation" strategy?
That is a low-risk strategy and may not be effective
That can damage the relationship between the parties
Which can escalate the conflict even further if you are not sure what you are doing
Which requires the presence of a neutral mediator
QUESTION 4: What does the "discipline" strategy consist of?
One party has the authority to impose a solution through company rules or policies
A neutral third party listens to the parties and imposes a solution
The situation is addressed head-on and without beating around the bush
The conflict is brought to a team meeting for the group to decide
QUESTION 5: What possible disadvantage do "formal discussions" have?
They are not effective in work environments
It is difficult to return to informality after them
They can emphasize power differences between the parties
They do not allow complex conflicts to be resolved
QUESTION 6: What is one of the risks of taking a conflict to a "public forum" or team meeting?
It can undermine the leader's authority and the self-esteem of those involved
The conflict will be resolved too quickly
The parties will not be able to express their points of view
The solution will be imposed by a third party
QUESTION 7: In the mediation strategy, who is responsible for finding the solution to the conflict?
The mediator
A referee
The conflicting parties themselves, with the help of the mediator
The team leader
QUESTION 8: What should be taken into account when applying the discipline strategy to make it effective and fair?
That the solution is accepted by the entire team
Differentiating between a hot and a cold conflict
Differentiate between imposing a solution and punishing an employee
Let the confrontation be direct
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