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Test The Thomas-Kilmann Model
Agenda
QUESTION 1: What are the two dimensions that the Thomas-Kilmann Model uses to classify conflict styles?
Rationality and Emotion
Assertiveness (meeting one's own needs) and cooperation (meeting the needs of others)
Task-Oriented and Relationship-Oriented
Hot Conflict and Cold Conflict
2nd QUESTION: Which conflict management style is assertive but uncooperative, and seeks to impose one's own needs?
Compete
Accommodate
Avoid
Collaborate
QUESTION 3: In what situation is it most appropriate to use the "Accommodate" style?
When the result is more important than the relationship
In a crisis situation that requires a firm decision
When you need time to prepare better
When the value of maintaining a harmonious relationship is greater than the cost of winning the conflict
QUESTION 4: When is the "Avoid" style useful as a temporary solution?
When the relationship and the result are of vital importance
In a crisis that requires a quick decision
When there is a lack of preparation to defend the position or when emotional tension is very high
When you want to strengthen the relationship at all costs
QUESTION 5: What style is considered the "gold standard" for a win-win outcome, even though it is the most difficult to implement?
Accommodate
Collaborate
Compete
Engage
QUESTION 6: What characterizes the "Compromise" style?
It is an intermediate solution in which both parties give something to reach an agreement
The relationship is prioritized over the result
A creative solution is sought that benefits everyone without compromising
One's own needs are imposed above those of others
QUESTION 7: In which scenario is the "Compete" style most effective?
When looking to strengthen the long-term relationship
When the problem is not important and can be ignored
When you want to give time for emotions to calm down
In crisis situations or short-term negotiations where the result is more important than the relationship
QUESTION 8: Why is the "Collaborate" style considered the most difficult?
Because it always damages the relationship
Because he is not assertive
Because it takes a lot of time and effort to find creative solutions that benefit everyone
Because one of the parties always ends up losing
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