Test Types of conflict: [hot] and [cold]

1st QUESTION: What are the two main categories for classifying conflicts according to the text?

High emotional intensity, they are visible and manifest with shouting matches or verbal aggression
Lack of communication and passive-aggressive behavior
Be subtle and difficult for others to detect
Problem avoidance and silent resentment

Proactive communication to get the person to open up
Logic and presentation of objective data
Ignore the problem until emotions calm down
Empathy, with the aim of helping the person calm down and move from an emotional state to a logical one

Because emotions can get out of control and conflict can escalate to a destructive level
Because lack of communication can damage team trust
Because it demonstrates a lack of leadership
Because it can become a "cold" conflict