Test First-timer mentality in the continuum of care

QUESTION 1: What example is used in the text to illustrate how to combat boredom in repetitive tasks?

An orchestra that changes its repertoire every night
An athlete who breaks routines with new exercises
Musicians in a symphony orchestra who perform the same composition with passion every night
A painter who constantly changes his technique

Make the person feel like the organization’s top priority and most important contact
End the call as soon as possible
Fill out only the necessary forms
Always refer the customer to another department