QUESTION 1: What is a key characteristic of the social dimension according to the text?

QUESTION 2: What example illustrates the social dimension in the text?

Deciding between lowering prices or maintaining margins
Choose between personalized service or automated processes
Always allow payment in installments without consequences
Prioritize social considerations by forgiving the debt, or prioritize economic considerations by demanding payment

Deeply values the emotional bond
Foster loyalty and mutual empathy
It relies exclusively on transactions, and interpersonal interaction loses relevance
Combining both is recommended to adapt policies