LOGIN

REGISTER
Seeker

Flexibility in the approach model

Select the language:

You must allow Vimeo cookies to view the video.

Unlock the full course and get certified!

You are viewing the free content. Unlock the full course to get your certificate, exams, and downloadable material.

*When you buy the course, we gift you two additional courses of your choice*

*See the best offer on the web*

Transcription Flexibility in the approach model


Benefits of encouraging community collaboration

The power of appealing to social rather than financial norms is extraordinary when we need to mobilize wills.

Imagine we have rented a new home and need to urgently paint all the walls before moving in.

If we call on our circle of friends explaining the magnitude of the effort and ask for their solidarity assistance, offering to invite large pizzas and cold drinks at the end of the day, the response will be extremely enthusiastic.

People will gladly come to help, get dirty with paint and share anecdotes.

The magic of this scenario is that the primary motivation is mutual aid and community building.

The actual cost of the shared meal may be only a few bucks a head, but no one is counting that value; the absolute focus is on the shared experience and unconditional support.

Demotivation caused by the monetization of social gestures.

To observe the destruction of this same dynamic, let's imagine the same painting scenario, but change the incentive offered.

If we call those same acquaintances and indicate that, for spending ten hours painting our home in sweltering heat, we will pay them five dollars each as a salary, the reaction will be absolute indignation. The guests will look at us offended and reject the proposal immediately.

By introducing an explicit monetary fee for labor that requires enormous effort, we have moved the request from the warm social sphere to the cold economic sphere.

In the labor market, five dollars for a strenuous day's work is an unacceptable insult.

This example demonstrates empirically that attempting to quantify favors or empathetic attentions financially immediately neutralizes goodwill, transforming supportive collaborators into implacable critics.

Summary

Requesting assistance by appealing to solidarity generates highly enthusiastic and collaborative responses. People greatly enjoy participating in joint projects motivated by sincere camaraderie.

Offering petty monetary compensation for large favors deeply offends the collaborator. This action transforms a warm community dynamic into extremely insulting and cold business arrangements.

Inviting food or drinks as a thank you powerfully strengthens the bonds of friendship. The real value lies in the sharing of pleasant moments, not in the amount of money.


flexibility in the approach model

Recent publications by customer service emotional intelligence

Are there any errors or improvements?

Where is the error?

What is the error?

Search