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Test Setting up psychologically safe environments

QUESTION 1: According to the text, why is it important to show relaxed palms?

It is a contemporary trend with no scientific basis
It is a conciliatory instinct that demonstrates a lack of weapons
Improve the speaker’s manual dexterity
Increases the speaker’s perceived authority

QUESTION 2: What does hiding one’s hands signify, according to the text?

Fosters immediate trust
Immediate subconscious distrust
Generates conscious sympathy
Conveys an impression of professionalism

QUESTION 3: In face-to-face meetings, what does gesturing openly and calmly achieve?

Complicates nonverbal communication
Suggests insecurity on the part of the presenter
Break down defensive barriers and project transparency
Has no effect on the interaction

QUESTION 4: In the digital environment, what does the text recommend regarding hand gestures?

Keeping them hidden to avoid distractions
Ignore them because they don’t provide information
Exaggerate gestures to capture attention
Keep your hands within the camera's field of view while making subtle gestures

QUESTION 5: What is the effect of gentle movements in video conferences?

They create warmth and closeness, mitigating the coldness of the digital format
They cause distraction and misunderstandings
Completely replace physical presence
Have no impact on remote perception

QUESTION 6: What ancestral behavior is mentioned regarding showing empty hands?

It was a sign of a threat toward other groups
Lacked clear social meaning
It proved beyond a doubt that they were not carrying weapons
Used only in formal rituals

QUESTION 7: According to the text, why should we avoid hiding our limbs during counter service?

Because showing your palms conveys transparency and confidence
Because they distract the customer and break protocol
Because they increase the customer’s attention span
Because it is an aesthetic standard of customer service

QUESTION 8: What does the summary say about keeping your hands visible?

It is a modern preference with no evolutionary basis
Only useful in face-to-face meetings
Creates a sense of threat in observers
It responds to a very ancient survival instinct and confirms that we pose no threat

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