Test Differentiating affective responses

QUESTION 1: In the text, what characteristic distinguishes compassion from sympathy?

Intellectually acknowledging the problem without emotional involvement
Feelings of pity and emotional detachment
Full awareness of the other person’s state and genuine, active motivation to help
Treat the incident as just another misfortune without taking action

Empathy always seeks to restore the consumer’s peace of mind
Compassion does not imply action
Both are equally effective in conflict resolution
Compassion involves a genuine desire to help, whereas sympathy is merely intellectual recognition