QUESTION 1: According to the text, what should be done when data reveals problems in a process?

QUESTION 2: What example does the text use to illustrate the immediate assignment of tasks in response to complaints about digital scheduling?

A private clinic tasks the technology department with redesigning the interface within thirty days
A school sends a newsletter to affected students
A company archives surveys without communicating changes
The board of directors cancels subsequent audits

Archive the results and do not inform users
Contact those who reported issues to let them know that their feedback led to changes
Publish changes only in internal reports
Offering discounts instead of communicating improvements