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Test Conflict resolution techniques
Agenda
QUESTION 1: What is the central principle of the Middle Way in conflict resolution?
Recognizing validity on both sides and rejecting absolute truths
Impose the stronger position to close the conflict
Separate emotions and needs completely from decisions
Avoiding any concessions so as not to weaken the position
QUESTION 2: According to the text, how is negotiation conceived under the Middle Way?
Competence to define a clear winner
Collaborative search for a synthesis that honors the essentials of both stances
Exchanging symmetrical concessions without considering values
Debate to demonstrate who has the truth
3rd QUESTION: What does the strategy of yielding in conflicts imply according to the text?
Make concessions on core issues to gain goodwill
Maintaining a me-versus-you posture while dialoguing
Giving in on peripheral aspects to protect what is nuclear
Minimizing the needs of the other party to simplify agreements
4th QUESTION: What change of approach is suggested to deal with the conflict?
Prioritizing winning at all costs
Avoid talking about emotions so as not to escalate
Increase external pressure to force agreement
Moving from me against you to us against the problem
5th QUESTION: In the RAVEN technique, what does the R (Relax) stand out?
Calming one's own physiology and accepting conflict as a normal part of life
To adopt an ironic voice to ease tensions
Validate only when in agreement with the other person
Avoiding any contact until the other person gives in
6th QUESTION: What does the A (Avoid aversive) in RAVEN remind you of?
Seek mutual gains through creativity
Actively avoiding previously mentioned destructive strategies
Examine one's own long-term values
Speak up to be heard
7th QUESTION: According to RAVEN, what is the focus of V (Validate)?
Defending one's position with objective data
Ignoring emotions to stay on topic
Explicitly acknowledging the other's point of view and feelings to reduce defensiveness
Determine who is right according to formal rules
8TH QUESTION: What does the N (Neutral voice) suggest about tone in conflict?
Maintain a calm voice without contempt, taking care of how it is said
Raise the volume to show determination
Constantly change the subject to distract
Using sarcasm to defuse tension
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