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Test Assertive Techniques: The Use of the [I] and the [Disco Rayado]
Agenda
QUESTION 1: What is the basic formula of the "I Message"?
You always [describe a behavior], and that's why I feel [express your emotion]
When you [describe a specific behavior], I feel [express your emotion]
I think you [make a judgment], and that makes me feel [express your emotion]
You make me feel [express your emotion] when you [describe a behavior]
QUESTION 2: Why are "I Messages" effective in reducing defensiveness in the other person?
Because a person cannot debate how you feel, since it is your subjective reality
Because they always force the other person to apologize
Because they hide the true emotion of the speaker
Because they are an indirect way of accusing the other person
QUESTION 3: In what situation should the "Broken Record" technique be used?
At the beginning of any conversation to establish the main point
When the other person agrees with our "I Message"
To change the subject when the conversation becomes uncomfortable
When, after using an "I Message", we encounter resistance, evasions or arguments
QUESTION 4: What is the "Broken Record" technique?
In recording the conversation to have evidence of what was said
Constantly changing the argument to confuse the interlocutor
In repeating the key point calmly and firmly, without being diverted
In raising the tone of voice each time the message is repeated
QUESTION 5: What type of message is considered an attack that invites a counterattack?
A "We Message"
A "You Message" (e.g., "You are inconsiderate")
An "I Message"
A message formulated as a question
QUESTION 6: When combining both techniques, what is the first step in the assertive communication sequence?
Start with the "I Message" to express the need in a non-accusatory way
Apply the "Broken Record" directly to show firmness
Ask the other person if they are willing to listen
Make excuses if the message is uncomfortable
QUESTION 7: What is achieved by using the "Broken Record" technique?
The other person feels attacked and becomes defensive
Let the conversation get tangled up in multiple secondary debates
Missing the crux of the problem
Control of the dialogue is maintained without becoming aggressive and it is demonstrated that there will be no yielding on the fundamental point
QUESTION 8: An "I Message" focuses on
The character and personality of the other person
Finding someone to blame for the problem
The impact that another's behavior has on you
Possible solutions without mentioning emotions
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