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Test The Difference Between Legitimate and Artificial Empathy
Agenda
QUESTION 1: What is the main motivation for legitimate empathy?
The relationship itself and the sincere desire to understand and connect with the other person
Obtain a personal benefit or close a sale
Comply with a kindness protocol at work
Demonstrate intellectual superiority over the interlocutor
2nd QUESTION: What characterizes artificial empathy?
It emanates from a genuine appreciation of the person
It is a calculated demonstration of interest that hides a hidden and manipulative objective
It is a relational quality that is constant over time
Its main objective is authentic connection
QUESTION 3: Which of the following is an example of "Artificial Empathy"?
A friend who listens to you with genuine interest after a bad day
A father who comforts his son because he loves him
A salesperson who goes out of his way to provide customer service just because he is obliged to meet his sales metrics
A teacher who enjoys greeting his students kindly every day
QUESTION 4: What is "congruence" when distinguishing types of empathy?
Check if the person's interest is stable over time
Analyze whether the person is following a protocol
Measure the amount of time the person spends in conversation
Observe whether body language, facial expressions, and tone of voice match the target words
QUESTION 5: What is an example of "Legitimate Artificial Empathy"?
A professional who, following a protocol of good disposition, does so in a genuine way because he enjoys the interaction
A seller who is nice just to avoid a penalty
A person who feigns interest to obtain a favor
Friend who only calls when he needs something
QUESTION 6: What does "consistency" refer to as a key to differentiating empathy?
That the person always smiles the same way
Whether the person's interest is stable over time or whether it is transactional and only appears for convenience
That words and body language are identical
That the person always has the same hidden objective
QUESTION 7: What usually betrays artificial empathy in terms of congruence?
Too high a tone of voice
Lack of eye contact
A dissonance, like a smile that doesn't reach the eyes
The use of overly formal language
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