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Test Conflict management: the -position model
Agenda
QUESTION 1: What does interpersonal conflict almost always arise from?
From the lack of resources
From a clash of perspectives where each person is anchored in their own point of view
From the lack of communication
From external interference
QUESTION 2: What does it mean to be anchored only in the "First Position (I)"?
See the big picture
The recipe for conflict, since we only see our side of the story
Mutual understanding
The solution to the problem
QUESTION 3: What is the first step in resolving a conflict regarding positions?
Ignoring the other's perspective
Make the conscious effort to move to Second Position
Attack each other
Wait for the conflict to disappear
QUESTION 4: What does "putting yourself in someone else's shoes" mean in Second Position?
Judge their actions
See the situation from their perspective, trying to understand their thoughts, feelings and needs
Agree with everything he says
Constantly interrupting him
QUESTION 5: What is the "Third Position (The Observer)"?
The perspective of the most affected person
That of the neutral, impartial observer without emotional attachment
The perspective of the past
That of a third party who actively intervenes
QUESTION 6: What is achieved by observing the interaction from the Third Position (The Observer)?
More emotion and less objectivity
Greater confusion
Maintaining the conflict
An objectivity that allows you to see the big picture and find solutions
QUESTION 7: What is considered one of the most advanced skills in relationship management?
Being anchored in a single position
Avoid any conflict
The ability to navigate fluidly between these three positions
Imposing our own perspective
QUESTION 8: What is conflict resolution not about?
Of "winning" the argument
From the ability to move flexibly between different points of view
Blaming others
To avoid confrontation
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