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Test Improving nonverbal communication Body rapport
Agenda
QUESTION 1: What percentage of our communication is estimated to be non-verbal?
Less than half
Only 10%
A room
More than half
QUESTION 2: What creates an open and relaxed posture in nonverbal communication?
A barrier
An invitation to connection
Indifference
Confusion
QUESTION 3: What is the technique of "mirroring" or subtly reflecting another person's body language?
To imitate every movement in a crude way
Subtly mirror the other person's body language to build rapport
Ignoring body language
Judging the other's position
QUESTION 4: How do you build rapport quickly by mirroring body language?
Creating a powerful sense of similarity and connection at an unconscious level
Creating a sense of distance
Generating discomfort
Making the other person feel judged
QUESTION 5: What is the personal space "bubble"?
An immutable physical space
A "bubble" of personal space in which we feel comfortable
An area to invade
A barrier to communication
QUESTION 6: What subtle signal can be observed to gauge someone's personal space?
If the person speaks louder
If the person steps back slightly when you take a step towards them
If the person smiles
If the person crosses his arms
QUESTION 7: How does the "look of concern" manifest itself in facial microexpressions?
A forced smile
A slight pucker or wrinkle at the inner corner of the eyes
A frown on the forehead
A direct and fixed gaze
QUESTION 8: What does it mean to be able to detect and respond to "the look of concern"?
Lack of attention
An exceptional level of care and empathy
Higher knowledge
Manipulation skills
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