QUESTION 1: What happens when intense emotions get out of control in a conflict?
QUESTION 2: According to the text, what is the key to what we feel in a conflict?
3rd QUESTION: What does the "time-out" technique consist of?
QUESTION 4: What is the first key step in managing conflict healthily?
QUESTION 5: What is the effect of identifying and naming one's emotions?
6TH QUESTION: What simple technique is recommended to reduce emotional stress?
7th QUESTION: What length of time does the text suggest for a "time-out"?
QUESTION 8: What transforms a destructive confrontation into a productive conversation?
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