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Test Role-Playing for Conflict Resolution

QUESTION 1: How does the text define role-playing?

A formal evaluation of communication performance
A safe laboratory to test techniques without emotional pressures
Competitive debate to win arguments
A method to avoid facing real conflicts

QUESTION 2: What is the main objective of the described exercise?

Memorizing theory without practice
Convincing a colleague to change his or her mind
Practicing conflict resolution using techniques in a safe and controlled environment
Diagnosing personalities during discussion

QUESTION 3: What specific action exemplifies active listening during the simulation?

Interrupt to correct details
Nodding without verifying what you understand
Repeat in your own words what you have said to confirm understanding
Avoiding eye contact to reduce tension

QUESTION 4: What does the use of "I" language seek in the proposed practice?

Expressing one's own feelings and needs without blaming the other person
List the other person's mistakes to get him/her to change
Speaking in the third person to sound objective
Use sarcasm to relieve tension

QUESTION 5: What does it mean to seek a "win-win" agreement?

One party to give in completely
Finding a solution that both parties are satisfied with
Avoid arguing at all costs
Postponing the decision indefinitely

QUESTION 6: What is recommended to do at the end of the simulation?

Reflecting together and giving each other feedback on what worked and what didn't work
Ignoring the results so as not to revive the conflict
Post the discussion on social media
Initiate a new disagreement to maintain the practice

7TH QUESTION: What statement exemplifies the use of "I" language?

You never help
You are always wrong
If I understand you correctly, you are feeling frustrated because
I feel overloaded when

8TH QUESTION: What is the benefit of practicing without the emotional burden of real conflict?

Guarantee perfect results immediately
Avoiding facing real conflicts in the future
Increasing the emotional charge of disagreements
Preparing yourself to respond more calmly and constructively to future disagreements

This test is only available for students who have purchased the course

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