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Test Strategies for Communicating with Skeptical Stakeholders
Agenda
1st QUESTION: What is the first and most important strategy when facing a skeptical interlocutor?
Present the information in the most complex way possible
Avoid making eye contact so as not to intimidate
Speak in a very low, calm tone
Position yourself firmly as an expert in the field
2nd QUESTION: What is the most elegant and effective tactic to establish one's credibility without appearing arrogant?
Repeatedly mentioning one's own achievements and titles
Criticize the opinions of other experts in the field
To dress in a very formal and expensive way
Allow a third party to establish your credibility
3rd QUESTION: Why is a presentation delivered by a third party more powerful?
Because the third person is usually more eloquent
Because it saves the main communicator time
Because the validation comes from an external source, it seems more objective
Because the public always trusts presenters more
4th QUESTION: Once credibility has been established, what should be done throughout the entire communication?
Lower the confidence level to appear more humble
Make long pauses to build suspense
Apologize if the information is incorrect
Maintain consistent confidence
5th QUESTION: What should the communicator project to overcome a skeptic's initial barrier of doubt?
An unwavering level of confidence in their knowledge
An attitude of doubt similar to that of the audience
A great sense of humor to lighten the mood
Indifference to the audience's opinion
6th QUESTION: What helps divert the skeptic's tendency to dismiss the message beforehand?
The use of many slides with text
Sustained trust throughout communication
Speak very quickly to leave no time to think
Admit that you are not a complete expert on the subject
7th QUESTION: How should arguments be presented to maintain the role of an expert?
Hesitantly, to invite debate
With arrogance to demonstrate superiority
Safely and consistently, without hesitation
Very briefly, so as not to bore
8th QUESTION: What is the ultimate goal of consistently embodying the role of an expert?
Make the audience feel inferior
Create an environment where the skeptic might consider a different perspective
Finish the presentation as quickly as possible
Avoid any type of question or challenge
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INCORRECT QUESTIONS
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