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Test The Power of Open-Ended Questions to Foster Dialogue
Agenda
1st QUESTION: What is the fundamental difference between closed-ended and open-ended questions?
Closed ones are for personal matters and open ones are for professional matters
Closed-ended questions limit the answer to "yes" or "no", while open-ended questions invite elaboration
Open ones are always shorter than closed ones
There is no fundamental difference between them
2nd QUESTION: What is the main purpose of a closed question?
Foster a deep and reflective dialogue
Confirm specific details, such as a date or a figure
Invite the interlocutor to express themselves freely
Discover the real cause of a frustration
3rd QUESTION: What type of question is "Are you upset?" and why is it risky in a tense moment?
It's an open question, and it's risky because it invites a long discussion
It's a powerful question, and it has no associated risk
It's a closed question, and it's risky because a monosyllabic answer can shut down the conversation
It's a development question, and it's risky because it demonstrates a lack of initiative
4th QUESTION: Which open-ended question is considered to have a transformative impact on professional development?
Is there a problem?
Do you agree with the decision?
Why haven't you met the deadline?
How can I best help you with your work?
5th QUESTION: What do open-ended questions foster, as opposed to a simple exchange of data?
A true dialogue, inviting reflection and free expression
Short and direct responses to confirm data
A quick way to end communication
A simple exchange of information without delving deeper
6th QUESTION: According to the text, what words usually begin an open question?
Are you...?", "Do you have...?", "Can you...?
What...?", "How...?", "Why...?
Always...?, "Never...?", "Sometimes...?
Who...?", "When...?", "Where...?
7th QUESTION: What is the main benefit of asking "How can I best help you in your work?
It allows you to demonstrate superiority and knowledge about the subject
Ensure that you invest your time and effort in the tasks that truly add value
Forces the other person to give you fewer responsibilities
Makes the conversation end as quickly as possible
8th QUESTION: In a conflict situation, what can an open question like "What's happening?" help you discover?
A simple "yes" or "no" answer
The confirmation of a specific data point
The real cause of frustration or the unexpressed need
The certainty that the other person is wrong
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INCORRECT QUESTIONS
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