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Test The Viable Commitment and the Confronting Question
Agenda
1st QUESTION: What is the main objective of the "Viable Commitment" technique?
Impose a solution quickly
Build a realistic, consensus-based agreement by collaborating on a solution
Confront the person about their lack of commitment
End a conversation with a generic question
2nd QUESTION: What is the purpose of the "Confrontational Question"?
Start a dialogue to understand the causes of a problem
To make the other person feel uncomfortable
Avoid any form of explicit agreement
Obtain explicit verbal confirmation of an agreement
3rd QUESTION: Why is a "Viable Commitment" more likely to be fulfilled compared to a simple order?
Because the person feels involved in the solution when the agreement is co-created
Because it implies a threat if it is not complied with
Because it is a faster and more direct technique
Because it communicates exclusively in writing
4th QUESTION: According to the text, what is achieved in the end with a "Confrontational Question"?
Leave the conversation open to interpretation
That the person feels pressured and does not respond
Seal the commitment much more firmly and clearly
Start a new negotiation from scratch
5th QUESTION: What does the "Viable Commitment" approach do instead of simply giving an order?
Ignore the problem until it resolves itself
Start a dialogue to understand the causes of the problem
Send a written reminder without speaking to the person
Ask a supervisor to intervene in the situation
6th QUESTION: With what kind of people is the "Confrontational Question" especially useful?
With people who tend to be shy or ambiguous about their commitment
With people who are very direct and assertive
Only with hierarchical superiors
With people who never keep their promises
7th QUESTION: What does the "Confrontational Question" eliminate by forcing a verbalization of the agreement?
The need to revisit the topic
The rapport between the interlocutors
The other person's commitment
Any ambiguity, leaving no room for future excuses
8th QUESTION: What is the fundamental difference between a generic question like "Are we all clear?" and a "Confrontational Question"?
The generic question is more formal and polite
There is no significant difference between the two
The "Confrontational Question" is direct and returns the responsibility for confirmation
The generic question can only be used in writing
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INCORRECT QUESTIONS
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