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Test Constructive Conflict Management
Agenda
QUESTION 1: What is the wisest strategy for managing conflict according to the text?
Winning the argument at all costs
Ignoring the other person
Prevent unnecessary escalation, as humiliation breeds resentment
Call security immediately
2nd QUESTION: What should we do if we have made a mistake during a discussion?
Deny it to the end
Admitting it quickly and emphatically to disarm the counterpart
Blame the system
Change the subject
3rd QUESTION: What approach is recommended when both the goal and the relationship are very important?
Compete
Avoid
Yield
Collaborate (Win-Win) by finding creative solutions
4th QUESTION: What does the strategic matrix suggest when the relationship is vital but the objective is secondary?
Compete fiercely
Give in or compromise to preserve the bond in the long run
Break the relationship
Ignore the conflict
QUESTION 5: What happens in most heated discussions even if you win the argument?
Absolute truth is reached
Everyone is happy
No one really wins, only resentment is gained if the other party feels humiliated
None of the above
QUESTION 6: What habit helps dissolve initial hostility in tense situations?
Monopolize the word
Listen more than you talk and let the other person air their grievances
Constantly interrupting
None of the above
QUESTION 7: When is it advisable to adopt a competitive approach?
When the objective is critical but the relationship is irrelevant or transient
When we want to make friends
Whenever possible
None of the above
8th QUESTION: What tools facilitate the resolution of complex conflicts?
The use of threats
Indifference
Seek common goals, depersonalize the problem and use a neutral mediator
None of the above
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