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Test High Level Active Listening
Agenda
QUESTION 1: What do behavioral studies indicate about nodding or smiling while listening?
That is enough to connect
Distracting to the speaker
That it is not enough to generate connection, tangible processing cues are needed
Demonstrates boredom
QUESTION 2: What effect does the visible presence of a mobile device have on a conversation?
Reduces the perception of intimacy and trust, sending the signal that the talk is secondary
Increases productivity
Improves the recording of the meeting
Has no effect
QUESTION 3: What is the most common vice described as "partial listening"?
Constantly watching the clock
Mentally planning the response while the other person is still talking
Interrupting to agree
Falling asleep with your eyes open
QUESTION 4: What technique involves giving back to the interlocutor what we have understood to validate understanding?
Constructive criticism
Logical debate
Plausible deniability
Paraphrasing or summarizing
QUESTION 5: What does silence after an important statement allow for in Western culture?
Provides space for reflection for both the speaker and the listener
Generates unbearable discomfort
Demonstrates lack of arguments
Indicates that the meeting is over
6th QUESTION: What effect does listening without judging have on the psychological reactance of the other person?
Significantly increases it
Has no impact
Reduces defensive resistance, creating an environment of psychological security
Provokes immediate anger
7TH QUESTION: How is true active listening defined beyond silence?
As a passive act of relaxation
As a cognitively demanding act that processes and understands the message
As a sales technique
As a form of manipulation
8th QUESTION: What kind of questions are suggested to ask in natural pauses to raise the level of listening?
Closed yes or no questions
Climate questions
Rhetorical questions
Strategic and exploratory questions such as "How did that decision impact?" to go deeper
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INCORRECT QUESTIONS
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Are there any errors or improvements?
Where is the error?
What is the error?
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