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Test Collaborative and alliance language

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QUESTION 1: According to the text, what effect does using collaborative language have?

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QUESTION 2: What must you synchronize to create a subconscious connection with the user?

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QUESTION 3: What is the risk of using too many technical terms when the individual uses plain language?

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QUESTION 4: According to the text, what does expressing a desire to work together demonstrate to the other person?

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QUESTION 5: What effect does validating another person’s position with continuous assertions have?

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QUESTION 6: What is achieved by consciously mirroring the speaker’s idioms?

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QUESTION 7: What is the common goal pursued by both sides according to the text?

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QUESTION 8: What should the employee do when analyzing the other person’s words?

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INCORRECT QUESTIONS

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