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Test Collaborative and alliance language

QUESTION 1: According to the text, what effect does using collaborative language have?

QUESTION 2: What must you synchronize to create a subconscious connection with the user?

QUESTION 3: What is the risk of using too many technical terms when the individual uses plain language?

QUESTION 4: According to the text, what does expressing a desire to work together demonstrate to the other person?

QUESTION 5: What effect does validating another person’s position with continuous assertions have?

QUESTION 6: What is achieved by consciously mirroring the speaker’s idioms?

QUESTION 7: What is the common goal pursued by both sides according to the text?

QUESTION 8: What should the employee do when analyzing the other person’s words?

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