QUESTION 1: According to the text, what characteristic is essential for measuring progress toward a goal?

QUESTION 2: What is one consequence of setting vague work goals, according to the text?

Improve general communication skills
Complete a twenty-hour complaint resolution seminar before the end of the current quarter to reduce returns by ten percent
Implement an open-door policy
Increase customer satisfaction without metrics

Automatically improve efficiency
Their energy is wasted on irrelevant tasks, leading to frustration and inefficiency
Increasing clarity in decision-making
Leading to quick and accurate decision-making