QUESTION 1: What is the methodological step that should never be omitted, according to the text?

Assuming what the client’s preferred solution is
Apply a standard compensation without asking
Asking the manager to decide for the client
Explicitly ask what the person expects to achieve in order to consider the conflict resolved

QUESTION 2: Why is it important to confirm the client’s wishes before taking action?

To speed up the process without further verification
To prevent corporate efforts that could prove ineffective because they do not align with the actual aspirations of the affected party
To impose the solution the company considers most cost-effective
To avoid communicating the decision to the customer

Lack of knowledge about the case
Be courteous and ensure that the response aims to help in the most accurate and satisfactory way possible
Indifference toward the customer
That you want to end the interaction quickly