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Testthefloorsdepartment:activities,characteristicsandobjectives

QUESTION 1: What is the main mission of the housekeeping department in a hotel?

QUESTION 2: What activity in the housekeeping department involves leaving each room in perfect condition?

QUESTION 3: What factor determines the quality of lingerie in an excellent service?

QUESTION 4: What responsibility does the housekeeping department have for items left behind by guests?

QUESTION 5: Why is the housekeeping department considered a cornerstone of any accommodation establishment?

QUESTION 6: What does the constant and meticulous maintenance of the floors department include?

QUESTION 7: What is one of the most important tasks of the floor department related to linen?

QUESTION 8: What characteristics should the profile of the floor department staff have?

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