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Test The rapport
Agenda
QUESTION 1: WHY IS RAPPORT USEFUL?
Because it allows people to focus on meeting objectives
Because it allows the relationship to progress and communication to flow
QUESTION 2: WHICH STATEMENT IS CORRECT?
The rapport allows to increase the level of trust
Rapport allows your interlocutor to remember you
Rapport allows for fluid and spontaneous communication
All of the above
QUESTION 3: CAN YOU LEARN TO CREATE RAPPORT?
Yes, rapport can be learned
No, rapport cannot be learned
QUESTION 4: WHEN IT IS SAID THAT YOU MUST UNDERSTAND THE OTHER PERSON'S POINT OF VIEW, WHAT ELEMENT ARE WE TALKING ABOUT?
Visual contact
Empathy
Emotional intelligence
Intonation
QUESTION 5: WHAT ELEMENT NEEDS TO BE ADJUSTED IN A CONVERSATION SO THAT IT IS NOT AWKWARD?
Visual contact
Empathy
Emotional intelligence
Intonation
QUESTION 6: WHEN WE SAY THAT IT IS IMPORTANT TO BE TIMELY AND SAY THE RIGHT WORD, WHAT ELEMENT ARE WE REFERRING TO?
Visual contact
Empathy
Emotional intelligence
Intonation
QUESTION 7: WHEN WE APPROACH ACTIVE LISTENING, WHICH ELEMENT IS IMPORTANT?
Pay attention
Do not interrupt
Summarize and paraphrase
None of the above
QUESTION 8: WHAT IS MIRRORING?
Express yourself in a positive way
Summarize your interlocutor's words in your own words
Imitate the communication style of the interlocutor
Break the ice by introducing yourself
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This test is only available to students who have purchased the course
INCORRECT QUESTIONS
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What is the error?
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