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Test Active listening
Agenda
QUESTION 1: WHICH OF THESE ELEMENTS FACILITATES ACTIVE LISTENING?
Offering help or premature solutions
Distract us
Identify feelings and emotions
Rejecting what the other feels
QUESTION 2: IN ORDER TO IMPROVE LISTENING SKILLS IT IS NECESSARY:
Only be physically prepared
Be physically and mentally prepared
Be prepared only mentally
No physical or mental preparation is required
QUESTION 3: WHICH OF THESE ELEMENTS SHOULD BE AVOIDED IN ACTIVE LISTENING?
Judge
Be prepared to listen
Identify feelings and emotions
To promote adequate eye contact
QUESTION 4: WHAT IS EMPATHY?
Verify and do not misinterpret what is being heard
Understanding or experiencing the point of view of others
QUESTION 5: IN ACTIVE LISTENING, PARAPHRASING IS UNDERSTOOD TO MEAN:
Saying in one's own words or verifying what has just been heard
Supporting or flattering the speech
QUESTION 6: IN A TALK, MOMENTS OF SILENCE ARE RECOMMENDED TO BE CONDUCTED AS FOLLOWS:
Do not press or show curiosity
Show curiosity, press
QUESTION 7: WHAT DOES A CORRECT ACTIVE LISTENING BRING US?
Helps us to put pressure on the interlocutor
Helps us to achieve the cooperation of the interlocutor
QUESTION 8: BY MEETING PEOPLE'S NEEDS TO BE HEARD, THE RESULT IS:
People stop talking
Spaces of silence are created
People cooperate more
People are less cooperative
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INCORRECT QUESTIONS
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Where is the error?
What is the error?
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