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Test Techniques for responding quickly to e-mails
Agenda
QUESTION 1: WHAT IS AN EFFECTIVE TECHNIQUE FOR RESPONDING QUICKLY TO E-MAILS?
Archiving or deleting resolved or irrelevant e-mails
Answering e-mails at any time of the day without planning
Ignore urgent e-mails until time is available
Use default replies only for formal messages
QUESTION 2: WHAT IS THE "TWO-MINUTE" TECHNIQUE FOR ANSWERING E-MAILS?
Send courtesy e-mails informing that the application is being worked on
Addressing e-mails that require an urgent response
Answer emails only if it can be done in less than two minutes
Postpone replying to e-mails until time is available
QUESTION 3: WHY IS IT IMPORTANT TO SET REALISTIC RESPONSE EXPECTATIONS IN WORKPLACE COMMUNICATION?
To postpone replying to emails until time is available
To avoid answering urgent e-mails
To manage expectations and avoid situations where an immediate response to every message is expected
To not use labels, categories and filtering rules in the inbox
QUESTION 4: WHAT IS A WAY TO STREAMLINE THE PROCESS OF RESPONDING TO COMMON EMAILS?
Ignoring repetitive messages until they resolve themselves
Send generic answers to save time
Leave emails unanswered until you can devote time to them
Use default responses or templates for common messages
QUESTION 5: WHAT IS A KEY STRATEGY FOR RESPONDING QUICKLY TO EMAILS?
Respond to less important emails first
Identifying and prioritizing urgent e-mails
Ignore the inbox during the day to avoid distractions
Leave e-mails in the inbox to be answered later
QUESTION 6: WHY IS IT IMPORTANT TO KEEP YOUR INBOX ORGANIZED?
To avoid answering urgent e-mails
To keep a record of all e-mails received
To reduce stress and improve productivity
To postpone replying to emails until time is available
QUESTION 7: WHAT CAN BE ACHIEVED BY ESTABLISHING BLOCKS OF TIME DEDICATED TO E-MAIL?
Avoid checking your inbox during the day
Answer emails only if it can be done in less than two minutes
Ignore less important e-mails
None of the above
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INCORRECT QUESTIONS
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