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Test The Personal Shopper Service
Agenda
1st QUESTION: How is the Personal Shopper service usually priced?
Per hour of accompaniment with a set minimum
Direct commission from the stores
By number of garments sold to the customer
For a mandatory monthly subscription
2nd QUESTION: How should pre-shopping or pre-shopping time be considered?
As volunteer time at no cost
As an additional non-billable favor
As part of the fee, fixed or built into the hourly rate
As a separate transportation expense only
3rd QUESTION: What does the customer pay, regardless of whether he buys garments?
Discounts obtained in store
The time and knowledge of the expert
Only the clothes you wear
A fitting room access fee
4th QUESTION: If a garment doesn't work in the fitting room, what should the consultant do?
Insist that the customer buys it so as not to waste time
Blaming the customer's body shape
Ordering another size of the same garment and force purchase
Remove it diplomatically and offer a better alternative without emphasizing body flaws
5th QUESTION: What do you do if the garment is not 100% convincing or does not generate the wow effect?
Negotiating a discount to convince the customer
Recommended to buy just in case
Discarded without forcing the purchase
Added to a waiting list for another occasion
6th QUESTION: What kind of honesty makes customers loyal?
The one that avoids voicing an opinion so as not to be uncomfortable
The brutal but kind
The one who exaggerates virtues to close sales
Ignoring the customer's judgment
7TH QUESTION: What does the ideal closing of the service include besides the cash payment?
A survey of store personnel
An annual maintenance contract
A mandatory photo shoot
A recap and digital guides to combine with the existing closet
8th QUESTION: What added value transforms the purchase into an educational session that empowers the customer?
Handing out practical guides that teach how to combine and manage your image with autonomy
Offering interest-free credit for future purchases
Guaranteeing unlimited lifetime returns
Always accompanying the customer on every future purchase
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