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Test Essential components of social skills
Agenda
QUESTION 1: What are social skills according to the text?
Automatic behaviors
Genetic traits
Learned behaviors
Emotional tendencies
QUESTION 2: What is a characteristic of effective verbal communication?
Speak in another language
Use technical words
Express ideas clearly
Shouting to get attention
QUESTION 3: What is the goal of proper eye contact?
Show anger
Demonstrate authority
Denote interest and confidence
Indicate distraction
QUESTION 4: What does an upright and open posture convey?
Weakness and fear
Insecurity
Security
Confusion
QUESTION 5: What does active listening mean?
Faking attention
Pay full verbal and nonverbal attention
Evade the message
Think about something else
QUESTION 6: What action demonstrates that you are actively listening?
Ignore the speaker
Look at the phone
Nod and say “uh-huh”
Change subject
QUESTION 7: What is recommended to do before responding in a conversation?
Interrupt to be clear
Speak louder
Let the person finish
Change the theme
QUESTION 8: What is one of the key elements of empathy?
Understand only the words
Adopt a critical stance
Put yourself in someone else's shoes
To be indifferent
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