Essential components of social skills

Social skills are a set of learned behaviors that allow us to interact effectively and satisfactorily with others in a variety of contexts.

They are not innate traits, but abilities that can be developed and improved with practice.

They include both verbal and non-verbal communication, and active and empathetic listening.

Verbal Communication

Verbal communication refers to the content of what we say and how we express it.

It includes:

• Clarity and Coherence: Expressing ideas in a clear, organized, and easy-to-understand way.

• Tone of Voice and Volume: Using a tone of voice appropriate to the situation and an audible volume that conveys confidence and respect.

• Fluency and Rhythm: Speak at a natural pace, avoiding excessive pauses or speaking too quickly that may make understanding difficult.

• Vocabulary: Use vocabulary appropriate to the context and the person you are speaking to.

• Asking and Answering Questions: Knowing how to ask questions to show interest and obtain information, as well as responding appropriately to the questions of others.

Nonverbal Communication

Nonverbal communication complements and often conveys more information than words alone.

Including:

• Eye Contact: Maintaining appropriate eye contact that denotes interest and confidence without being intimidating.

• Facial Expression: Using facial expressions that are congruent with the verbal message and the emotions you wish to convey.

• Posture and Gestures: An upright, open posture usually conveys confidence, while gestures can emphasize or qualify the verbal message.

• Proximity and Personal Space: Maintain an interpersonal distance appropriate to the context and the relationship with the interlocutor.

Active and Empathic Listening

Active listening is a fundamental skill that involves paying full attention to what the other person is saying, both verbally and nonverbally.

It requires:

• Concentration: Avoid distractions and focus on the other person's messag