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Test Verbal and non-verbal communication in sales

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QUESTION 1: What element ensures that the sender and receiver understand the message in the communication process?

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QUESTION 2: Based on the text, what happens when the code is not shared or understood?

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3rd QUESTION: According to the studies cited, what percentage of the impact of communication is verbal?

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4th QUESTION: What paraverbal aspect can transform the meaning of a 'yes, of course' according to the text?

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QUESTION 5: What role do facial microexpressions play in customer interaction?

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6TH QUESTION: What does the receiver perceive when there is incongruence between verbal speech and non-verbal behavior of the marketer?

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QUESTION 7: Which of the following behaviors should be avoided because they denote boredom or impatience?

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8th QUESTION: What is the effect of aligning verbal and non-verbal communication in sales?

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