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Test Verbal and non-verbal communication in sales
Agenda
QUESTION 1: What element ensures that the sender and receiver understand the message in the communication process?
The sender of the information
The channel used
Code sharing
The receiver of the message
QUESTION 2: Based on the text, what happens when the code is not shared or understood?
Empathy is automatically increased
Communication is maintained but with less clarity
The process is delayed but the message still gets through
Breaks down communication and makes persuasion and selling impossible
3rd QUESTION: According to the studies cited, what percentage of the impact of communication is verbal?
7% of the total
38% of visitors
55% of respondents
The middle
4th QUESTION: What paraverbal aspect can transform the meaning of a 'yes, of course' according to the text?
Spelling of words
Intonation
Literal content alone
Sender's attire
QUESTION 5: What role do facial microexpressions play in customer interaction?
Completely replace words
Increase voice volume
Reveal the real emotional state of the customer
Guarantees immediate purchase
6TH QUESTION: What does the receiver perceive when there is incongruence between verbal speech and non-verbal behavior of the marketer?
Gives greater credibility to verbal discourse
Ignore non-verbal cues
Perceive enthusiasm even if it does not exist
Take the non-verbal message as true and mistrust it
QUESTION 7: Which of the following behaviors should be avoided because they denote boredom or impatience?
Maintaining proper eye contact
Look the other way
Adopt an open stance
Active listening without interrupting
8th QUESTION: What is the effect of aligning verbal and non-verbal communication in sales?
Facilitates emotional connection and projects security and empathy
Makes the content of the message unnecessary
Reduces message clarity
Impedes the closing of deals
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