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Test Empathic Listening and Synergy
Agenda
QUESTION 1: What is the basis of high-impact communication?
In speaking louder
Listening to understand and not simply to respond
In memorizing the speech
Interrupting quickly
QUESTION 2: What is the fundamental premise for interpersonal understanding?
Always speaking first
Ignoring the other
Waiting for one's turn
Try to understand first and then make sure you are understood
3rd QUESTION: What does listening with "heart, life and soul" entail?
Paying full attention to the speaker's feelings and concerns
Listen to music while speaking
Taking notes without looking
Thinking about the answer
QUESTION 4: What is biographical listening?
Recording the other person's biography
Writing a book
In filtering another's message through one's own paradigms and experiences
In listening without judging
QUESTION 5: What does synergy achieve in the team?
Divides the group
Empowers individual skills achieving results greater than the sum of parts
Reduces creativity
Increases individual competence
6TH QUESTION: What is the result of an equitable exchange based on honesty?
Eliminates misunderstandings and strengthens the working bond
Generates more work
Causes arguments
Bores staff
7th QUESTION: How does synergy transform the work atmosphere?
Makes it cold and distant
Makes you competitive
Makes you silent
In a warm, productive, low-frustration environment
8th QUESTION: What differentiates active listening from biographical listening?
The active one judges and the biographical one understands
The active is fast and the biographical is slow
The active is a conscious commitment that generates synergy and the biographical uses its own frameworks
It makes no difference
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