Empathic Listening and Synergy

First understand, then be understood

The basis of high-impact communication lies in the ability to listen to understand and not simply to respond.

The fundamental premise for any member of an organization should be: seek first to understand and then make sure you are understood.

To achieve this, it is necessary to open emotions in a positive way and to listen with "heart, life and soul", which implies paying full attention to the feelings and concerns of the interlocutor.

Real understanding requires putting oneself in the other person's shoes to fully understand his or her perspective.

Once the receiver has processed the message with humility and sincerity, he or she must ensure that his or her own response is equally clear and clear.

This fair exchange based on honesty allows people to interact in a profound way, eliminating misunderstandings and strengthening the working bond.

Biographical listening vs. active listening

Frequently, human beings engage in biographical listening, which consists of filtering the message of others through our own paradigms and past experiences.

In this state, we evaluate whether we agree, probe according to our frame of reference or give advice and interpretations based on our own history, losing sight of the sender's real message.

In contrast, active and empathic listening is a conscious engagement of attention that generates group synergy.

When there is high trust and cooperation, communication becomes effective and stimulates collective creativity.

Synergy allows individual skills to be enhanced, achieving results that no single member could achieve alone, transforming the work atmosphere into a warm, productive and low-frustration environment.

Summary

High-impact communication requires listening first to truly understand, putti