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Test Customer communication videos
Agenda
QUESTION 1: WHAT IS THE ADVANTAGE OF USING VIDEOS IN COMMUNICATION WITH CLIENTS INSTEAD OF WRITTEN REPORTS?
The videos are more accessible and easier to understand
The videos offer more technical and complicated information
Videos are cheaper than written reports
None of the above
QUESTION 2: HOW DOES THE USE OF VIDEO IN COMMUNICATION STRENGTHEN THE BOND WITH CUSTOMERS?
By providing detailed technical explanations
By addressing customers directly and showing attention to their individuality
None of the above
By sending regular updates without visual content
QUESTION 3: WHAT KIND OF VIDEOS ARE USED TO WELCOME NEW CUSTOMERS AND INTRODUCE THE COMPANY AND ITS PRODUCTS OR SERVICES?
Support and assistance videos
Thank you videos
Welcome videos
None of the above
QUESTION 4: WHAT TYPE OF VIDEOS PROVIDE INFORMATION AND GUIDANCE TO SOLVE PROBLEMS AND ANSWER COMMON QUESTIONS?
Support and assistance videos
Thank you videos
Presentation videos
None of the above
QUESTION 5: WHAT STRATEGY IS RECOMMENDED TO ESTABLISH A CONSTANT COMMUNICATION WITH CUSTOMERS THROUGH VIDEOS?
Send periodic newsletters by e-mail
Publish relevant content on a regular basis
Send personalized e-mails
All of the above
QUESTION 6: WHAT DO YOU RECOMMEND TO KEEP CUSTOMERS' INTEREST IN VIDEO COMMUNICATION?
Respond to comments and messages in a timely manner
Send mass e-mails without personalization
Publish irrelevant content to generate interest
Ignoring customer comments and messages
QUESTION 7: WHAT SHOULD WE DO TO BETTER UNDERSTAND CUSTOMER NEEDS AND EXPECTATIONS?
Failure to make improvements to the business
Failure to solicit customer feedback
Send surveys or feedback forms
None of the above
QUESTION 8: WHAT AGILE COMMUNICATION CHANNELS ARE RECOMMENDED TO OFFER TO CUSTOMERS IN VIDEO COMMUNICATION?
Telephone and postal mail
Telephone, live chat and email
Chatbot and e-mail
None of the above
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