QUESTION 1: What is the trap we fall into when responding to aggression with more aggression?
2nd QUESTION: Where does true power and authority reside in a conflict?
QUESTION 3: What is crucial to understand about the other person's aggression?
QUESTION 4: What is one of the most effective strategies to break the cycle of aggression?
QUESTION 5: What effect do questions have in a conflict, in contrast to reactions?
QUESTION 6: In addition to obtaining information, what do the questions show the other person?
QUESTION 7: When you face an aggressive person, what should you avoid?
QUESTION 8: What is the main objective of using questions instead of reactions?
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