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Test Communication as a pillar of trust
Agenda
1st QUESTION: What is the fundamental pillar for the effective resolution of any conflict?
The negotiation
The imposition of a solution
Problem avoidance
Communication
QUESTION 2: What is essential for the parties to feel safe expressing their needs in a conflict?
Trust
A mediator
A prior written agreement
That one of the parties gives in
QUESTION 3: In addition to words, what other elements does communication encompass?
The way we speak, gestures, tone of voice and expressions
Only the logical content of the words
The amount of information that is shared
Silence and distance
QUESTION 4: What does the mind tend to do when there are information gaps?
Look for objective information
Wait patiently for the situation to become clearer
Ask for clarification
Filling in the gaps with assumptions and prejudices
QUESTION 5: How do you build trust in a relationship?
When a person imposes his point of view
When we feel that our values and needs are recognized and respected
When controversial topics are avoided
When nothing is communicated to avoid causing problems
QUESTION 6: To avoid misinterpretations, how should we communicate?
Authentically, transparently and as often as possible
Ambiguously so as not to offend anyone
Only when strictly necessary
Relying on assumptions to be faster
QUESTION 7: What does dialogue become when a proactive approach to communication is used?
In an inevitable source of conflict
In a debate where there must be a winner
In an unimportant formality
In a powerful tool for mutual understanding and collaboration
QUESTION 8: What is necessary to achieve peace and find sustainable solutions?
That one of the parties wins the argument
Ignoring the needs of others
Establish a framework of trust
Avoid communication altogether
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