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Test Keys to preparing and choosing the right time
Agenda
QUESTION 1: When preparing for a difficult conversation, what is more important than memorizing phrases?
Have a rigid script
Control the outcome of the conversation
Choosing the right place
Prepare your intention, that is, be clear about what you want to achieve with the conversation
QUESTION 2: What is a common mistake when preparing for a difficult conversation?
Prepare your intention
Trying to control the outcome of the conversation
Choosing an appropriate time to talk
Speak from clarity
QUESTION 3: What is the second pillar of a successful conversation?
Choosing the right time and place
Prepare the intention
Controlling your own reaction
Have a plan B
QUESTION 4: Why is it counterproductive to force a dialogue when one of the parties is in a state of high tension?
Helps make the conversation faster
It shows that the issue is urgent
It will only make things worse
It has no effect on the result
QUESTION 5: If you feel that you or the other person are too upset, what is the best thing to do?
Keep talking to resolve it immediately
Accept what the other person says to finish
Raise your voice to make yourself heard
Pause and postpone the conversation
QUESTION 6: What gives you a feeling of power and confidence when preparing for a conversation?
Consider the best alternative if you do not reach an agreement
Memorize a script
Ignoring the other person's emotions
Force the conversation at the first possible moment
QUESTION 7: What should your preparation focus on, since it is the only thing you can control?
In the result of the conversation
In the other person's reaction
In a memorized script
In your own internal reaction and attitude
QUESTION 8: What strategic advantage does entering a difficult conversation with inner peace give you?
It makes the other person give in more easily
It offers no advantage
You don't get carried away by the emotions of the moment
Guarantees that you will win the argument
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