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Test Mediation: a bridge to dialogue

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1st QUESTION: What is the main role of a mediator in a conflict?

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2nd QUESTION: In what situations is mediation particularly useful?

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QUESTION 3: What is an essential quality of a good mediator?

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QUESTION 4: What is the first stage in an effective mediation process?

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QUESTION 5: During the active listening stage, what does the mediator do?

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QUESTION 6: What does the mediator help to discover by going beyond rigid positions?

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QUESTION 7: In the final stage, what is done to build a concrete agreement?

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QUESTION 8: What is the ultimate goal of mediation?

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