Onlinecourses55 - Start page
Home
LOGIN
REGISTER
LOGIN
REGISTER
Seeker
Test Mediation: a bridge to dialogue
Agenda
1st QUESTION: What is the main role of a mediator in a conflict?
Making decisions and determining who is right
Facilitate dialogue, maintain fairness, and create a safe space for parties to find their own solutions
Act as judge and jury
Impose a fair solution for both parties
2nd QUESTION: In what situations is mediation particularly useful?
When direct dialogue has failed or when emotions are so intense that the parties cannot hear each other
In any kind of disagreement, no matter how small
Only in legal or business conflicts
When one of the parties has already decided what they want
QUESTION 3: What is an essential quality of a good mediator?
Neutrality, that is, not taking sides with anyone
The ability to quickly decide who is right
Have a personal relationship with one of the parties
The ability to impose one's own solution
QUESTION 4: What is the first stage in an effective mediation process?
Active listening from both sides
The construction of a concrete agreement
The preparation and establishment of a clear framework with rules
Exploring possible solutions
QUESTION 5: During the active listening stage, what does the mediator do?
Decide which version is the most credible
Listen, ask questions to clarify, and summarize what you have understood to validate the information
He interrupts to give his own opinion on the matter
Take notes to decide the solution at the end
QUESTION 6: What does the mediator help to discover by going beyond rigid positions?
The real needs of each party, such as recognition, justice or respect
Who is to blame for the conflict?
The best solution from your point of view
The weak points in each side's arguments
QUESTION 7: In the final stage, what is done to build a concrete agreement?
The parties are left to interpret the agreement as they wish
The mediator decides the terms of the agreement
One last time we explore whether there are better solutions
It clarifies what each party will do, in what timeframes and under what conditions, sometimes in writing
QUESTION 8: What is the ultimate goal of mediation?
Restoring understanding and creating an agreement born of dialogue
Find the quickest possible solution
Let one side win and the other lose
Determine financial compensation
Send
This test is only available to students who have purchased the course
INCORRECT QUESTIONS
Previous
Next
Are there any errors or improvements?
Where is the error?
What is the error?
Send
Search
Popular searches
Nutrition
Coaching
Psychology
Wellness
