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Test Non-verbal communication and its impact on the message
Agenda
1st QUESTION: According to the text, what percentage of the message is transmitted non-verbally?
50%
7%
It is estimated that 93%
25%
2nd QUESTION: In a conflict, what can be more important than "what" is said?
The exact words used
The "how" things are said (body language, tone of voice, etc.)
Who speaks first?
The number of arguments presented
QUESTION 3: What can a posture with uncrossed arms and visible hands indicate?
Openness and receptivity
A defensive attitude
Insecurity and haste
Lack of interest in conversation
QUESTION 4: What can be denoted by speaking quickly or in a loud tone in an argument?
Security and control
Calm and empathy
Interest and receptivity
Haste and insecurity, which can increase tension
QUESTION 5: What is recommended to do with facial expression to prevent a conflict from escalating?
Maintain a neutral facial expression, unless you are creating empathy
Show a forced smile
Frown to show seriousness
Avoid eye contact
QUESTION 6: What signal does your body send to your brain when you relax your shoulders and jaw?
Sign that you are about to give up
A sign that you are not in danger, which helps maintain mental clarity
A sign of weakness
A sign that you are ignoring the other person
QUESTION 7: What can be perceived as a defensive attitude?
Keep your hands visible
A calm tone of voice
An open stance
Arms crossed
QUESTION 8: How is true strength demonstrated in a conflict, according to the text?
When speaking louder than the other person
When using the most complex words
By responding with intelligence and self-control, even when the other does not
By saying nothing and avoiding discussion
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INCORRECT QUESTIONS
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